PRIVACY POLICY

Your information is collected when you place an order, submit manuscripts or subscribe to our newsletter.

When ordering or registering on our site, you may be asked to enter your: name or e-mail address.

Any of the information we collect from you may be used in one of the following ways:

We continually strive to improve our website offerings based on the information and feedback we receive from you.

Your information helps us to more effectively respond to your customer service requests and support needs.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature.

The email address you provide for order processing will only be used to send you information and updates pertaining to your order.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file.

We use cookies to help us remember and process the items in your shopping cart. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

If we change our privacy policy, we will post those changes on this page.

If there are any questions regarding this privacy policy you may contact us using the contact form or by emailing us directly at mylittlestorypublishing@gmail.com

SHIPPING POLICY

We are currently experiencing shipping delays due to COVID-19. Please allow additional 10-20 business days for processing and shipping.

FREE SHIPPING BOOK ORDERS OVER $50

CODE NOT REQUIRED

Enjoy Free Economy Shipping on orders of $50 or more. Discount will be automatically applied in checkout. $50 total must be reached prior to any tax and shipping charges and after any other applicable discounts. Offer valid for a limited time only. Not valid on bulk purchases (Purchases over 50 items in a single day) or previous purchases. This shipping offer is valid in the United States only. 

Once physical product orders are processed they are shipped from our facility within 2 business days. Shipping to arrival can take anywhere between 1-5 business days for books and 2-7 business days for apparel and accessories. We are not liable for lost or stolen packages. Claims can be filed through your local Post Office, USPS or UPS online. If items are damaged upon delivery, please email us at mylittlestorypublishing@gmail.com within 30 days of the date of the original receipt. After 30 days of the date printed on the original receipt, no returns or exchanges will be accepted.

 

Please note: when ordering items from the bookstore and merch shop, they may arrive in separate shipments. Tracking numbers will be provided via email for all packages.

Digital orders are available for download immediately after purchase. There are no refunds on digital downloads. 

Pre-Order Shipping items are shipped the SAME DAY of launch date via USPS first class or priority mail.

BULK Orders may be requested at a discounted wholesale rate. Bulk orders for authors are available at our discounted wholesale rate. Please email us at mylittlestorypublishing@gmail.com before placing your order to receive the discount!

TRACKING YOUR ORDER

Orders can be tracked via the USPS or UPS online tracking system which your number will be emailed to you once your item has shipped. When purchasing merch and from our bookstore, products may arrive in two separate packages. A tracking number will be provided for each package.

Please note: when ordering items from the bookstore and merch shop, they may arrive in separate shipments. Tracking numbers will be provided via email for all separate packages.

EASY RETURNS

All sales are final on book purchases, apparel and accessories as they are custom print on demand. Items that arrive defected due to packaging, shipping or from the manufacturer may be exchanged or returned for a full refund within 30 days after careful review from our customer support team. There are no refunds on digital downloads.  Please email us at mylittlestorypublishing@gmail.com with any questions or returns.

CONTACT US

Business Name: My Litle Storie
Email: mlspinquiries@gmail.com

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